LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We built lxgrub around Indonesia's payment ecosystem and your account security. This policy explains how we collect, use and protect your information across live tables, slots and sportsbook...

Data ProtectionPayment SecurityAccount PrivacyTransparencyYour Rights
Account access Read FAQ
lxgrub Your Data. Your Control. Our Commitment.

Privacy Policy Overview

lxgrub collects personal information to operate your account, process DANA, OVO, GoPay and QRIS transactions, and deliver live casino tables, slot lobbies and sportsbook access. We store data securely in supported regions where local law permits. Your information is never sold to third parties. We use encryption for all payment rails and comply with data protection standards across Indonesia. You can request

access, correction or deletion of your personal data at any time through your account settings or our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions & Support

Email Support Contact our privacy team at [email protected] with any data requests, account concerns or policy questions. We respond within 48 hours.
Account Settings Manage your privacy preferences, communication opt-outs and data visibility directly in your lxgrub account dashboard under Privacy & Security.
Data Request Form Submit formal requests for your personal data, deletion or correction through our secure portal. Processing takes 5–10 business days.
REVIEW SIGNALS

Why Your Privacy Matters to Us

Encryption Standard

All account logins, QRIS payments, DANA transfers, OVO transactions and GoPay deposits use TLS 1.2+ encryption. Your credentials never travel unencrypted.

No Third-Party Sales

We do not sell, rent or share your personal data with advertisers, brokers or unaffiliated companies. Your gameplay and payment history stays yours.

Audit & Compliance

Our privacy practices are reviewed annually by independent auditors. We maintain compliance with data protection frameworks across supported Indonesian regions.

Transparent Logging

We log account access, payment attempts and security events. You can view your login history and active sessions in real time from your dashboard.

Cookie Control

Essential cookies power your live table streams and sportsbook updates. Marketing cookies are optional. You control all preferences in your browser or account settings.

Incident Response

If a security incident affects your data, we notify you within 24 hours with details, remediation steps and your next actions. No delays, no silence.

How Our Policy Stands

Data MinimalismWe collect only what's needed to run your account, process DANA, OVO, GoPay and QRIS payments, and deliver live casino and sportsbook features.
Retention LimitsAccount data is kept for the duration of your membership plus 3 years for tax and legal compliance. Deleted accounts are purged within 90 days.
User RightsYou can access, download, correct or delete your personal data anytime. We process requests without delay and provide proof of completion.
Payment PrivacyQRIS, DANA, OVO and GoPay transaction details are encrypted separately from your account profile. Payment processors never see your full account history.
Consent ClarityWe ask for explicit consent before using your data for marketing, analytics or third-party integrations. You can withdraw consent at any time.
Child Protectionlxgrub is for adults only. We do not knowingly collect data from anyone under 18. If we discover underage access, we delete the account immediately.
Policy UpdatesChanges to this policy are announced 30 days in advance via email and in-app notification. Continued use after the update date means you accept the new terms.
PLATFORM SNAPSHOT

What Shapes Our Privacy Approach

Indonesia-First Design We built lxgrub's privacy framework around Indonesian payment rails—QRIS, DANA...
Live Table Security Your live casino streams, dealer interactions and table history are...
Sportsbook Anonymity Sportsbook bets and market activity are logged separately from your...
Slot Lobby Privacy Slot session data—spin history, feature triggers, session length—is stored on...
Account Recovery If you lose access, we verify your identity through email...
Withdrawal Transparency Every DANA, OVO, GoPay and QRIS withdrawal is logged with...

Privacy Policy Questions

All payment data is encrypted with TLS 1.2+ and stored separately from your account profile. Payment processors handle transaction authorization; we never store full card or wallet credentials. QRIS codes are single-use and expire after 15 minutes.

Yes. Go to Account Settings > Privacy & Security > Download My Data. We'll email you a complete export of your profile, transaction history, gameplay logs and communication records within 5 business days.

Your account is deactivated immediately. Personal data is retained for 3 years for tax and legal compliance, then permanently deleted. Transaction records for QRIS, DANA, OVO and GoPay withdrawals are kept per Indonesian financial regulations.

No. We never sell, rent or share your personal data, gameplay history or betting patterns with third parties. Your sportsbook bets, slot sessions and live table activity remain private to your account only.

We review this policy annually and update it as needed to reflect changes in our services, payment methods or local regulations. Major changes are announced 30 days in advance via email and in-app notification.

Contact [email protected] immediately with details. We'll freeze your account, review transaction logs and QRIS/DANA/OVO/GoPay activity, and restore any unauthorized withdrawals within 48 hours. Enable two-factor authentication to prevent future incidents.

Yes. Live table streams are encrypted between your device and our servers. Dealer interactions, table chat and your betting activity are never recorded or shared. Stream logs are deleted after 90 days unless you request archival.